Call Center Solutions

As call centre goes hand in hand with Information Technology, we at Retail Solutions have the experience and the manpower to ensure we can fill your seats. We have the infrastructure to run payroll, we also have the management experience to oversee your team from an HR and IR perspective.

Call Center Solutuions We Offer

Bulk Recruitment for Call Centre

We currently recruit for numerous international call centres (BPO’s) as well as local contact centres as well specifically within the sales and services industries.

  • At retail Solutions we consider our clients as business partners and therefore have a good understanding of their processes and procedures and align our interviewing and screening process to theirs. What this ensures is that we are attracting the right type of calibre of candidate and that our client’s expectations are met each and every time.
  • First step in the recruitment process is to conduct a site visit which allows us to assess the working environment and most importantly engage the culture of the company which allows us to fully understand the organisation in a whole.
  • At retail solutions we believe that prevention is better than cure and therefore through effective communication work on a deadline driven process to ensure each and every step in the recruitment process is achieved.
  • We make use of competency-based interviewing methods to ensure we obtain a balanced appraisal of the candidates’ capabilities.
  • Our bulk recruitment for call centres in Cape Town is overseen by Cameron Naicker and managed by Juan Lenders whom both have been in the BPO and Contact Centre sector for more than 15 years.
  • Either one of them can be contacted on 021 202 8478 for further information.

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We are experts in sourcing top talent and offering solutions tailored to our client’s unique needs.
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